Our policies.

What we collect

When you contact us, make a referral or give feedback, we collect only the information you choose to give us — such as your name, contact details and the details of your enquiry. We collect it for one reason: to respond and provide the right support.

Referrals may include health, disability and personal circumstances of the person being referred. We collect this information only to arrange the right support — and if you are referring someone else, please make sure you have their (or their guardian's) consent to share it.

How your information is stored

Information entered through our website or forms may be stored in secure data centres located around the world, operated by the reputable service providers who host our website and forms. We take reasonable steps to make sure information is stored securely.

What we never do

We never sell your data or share it with anyone for their own purposes. Trusted service providers — such as the platforms that host our website and forms — store and process it only on our behalf. We do not use your information to advertise to you, and we do not use it for any purpose other than the one you sent it to us for.

Cookies

This website keeps cookies to a minimum. We don't use advertising or tracking cookies. Some third-party services we rely on — such as the platforms that host our fonts and our referral and feedback forms — may set basic cookies of their own so those services work properly. You can clear or block cookies at any time in your browser settings.

Confidentiality of referrals

Information shared in a referral or feedback form is treated confidentially and used only to provide support to the person it concerns.

Questions or concerns

You can ask for a copy of the information we hold about you, or ask us to correct or delete it, by calling (07) 4742 2887. If you're not satisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au (opens in new tab) or on 1300 363 992.