Our policies.

How we look after the people we support, our team, and your information.

Policies on request

Ask us for any policy.

RedDoor maintains a full set of organisational policies covering the safety and wellbeing of the people we support, our staff and our services.

For security purposes, we do not publish our policies on this website. We're happy to provide any specific policy on request.

To request a policy, call us on (07) 4742 2887 and our team will arrange it.

Request a policy

Call our team and tell us which policy you need — we'll take it from there.

Call (07) 4742 2887

Your privacy

The exception to the above is our privacy policy and website terms, which we publish here. This privacy policy applies to RedDoor Community Services, the trading name of Multiskill Centre Ltd, and covers personal information collected through this website and our referral and feedback forms.

This policy explains how RedDoor Community Services, the trading name of Multiskill Centre Ltd, handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Some of our service providers store information overseas — our website and forms are hosted by Cloudflare and Zapier, and our email by Microsoft. If a data breach occurs that is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner as required. Last reviewed: July 2026.

What we collect

When you contact us, make a referral or give feedback, we collect only the information you choose to give us — such as your name, contact details and the details of your enquiry. We collect it for one reason: to respond and provide the right support.

Referrals may include health, disability and personal circumstances of the person being referred. We collect this information only to arrange the right support — and if you are referring someone else, please make sure you have their (or their guardian's) consent to share it.

How your information is stored

Information entered through our website or forms may be stored in secure data centres located around the world, operated by the reputable service providers who host our website and forms. We take reasonable steps to make sure information is stored securely.

What we never do

We never sell your data or share it with anyone for their own purposes. Trusted service providers — such as the platforms that host our website and forms — store and process it only on our behalf. We do not use your information to advertise to you, and we do not use it for any purpose other than the one you sent it to us for.

Cookies

This website sets no cookies at all. We don't use advertising, analytics or tracking cookies. Our website fonts are loaded from Google Fonts, which does not set cookies either — but it does receive your device's IP address in order to deliver the fonts. Our referral and feedback forms are hosted separately by Zapier, and those pages do set their own cookies and use their own providers; their privacy terms apply once you open them. You can clear or block cookies at any time in your browser settings.

Confidentiality of referrals

Information shared in a referral or feedback form is treated confidentially and used only to provide support to the person it concerns.

Questions or concerns

You can ask for a copy of the information we hold about you, or ask us to correct or delete it, by calling (07) 4742 2887. If you are deaf or have a hearing or speech impairment, you can reach us through the National Relay Service on 133 677. If you need an interpreter, tell us and we will arrange one. If you're not satisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au (opens in new tab) or on 1300 363 992.

Website disclaimer

About this website

We do our best to keep this website accurate and up to date, but mistakes can be made in editing it. Information may occasionally be incomplete, out of date or contain errors, and services described may change without notice.

The content on this site is general information only. It is not intended to provide, and should not be relied on as, professional, medical, legal, financial or NDIS advice. Always speak with our team — or an appropriately qualified professional — about your individual circumstances before acting on anything you read here.

If you spot something that looks wrong, we'd genuinely appreciate a call on (07) 4742 2887 so we can fix it.

Need a specific policy?

Call our team and we'll arrange to provide the policy you need.

Call (07) 4742 2887 Contact us